Mcdonal's really made my day sour

Worst experience thus far, I went to Mcdonald's in Time Square, upon arrival all looks fantastic an honestly the machine that is known as a kiosk is really easy to use. It is unfortunate that I could not get what I wanted from the kiosk because the machine was set on breakfast, this is no train smash I decided to go to the counter, this is where I felt like I am just another person with no contribution to give to the Mcdonlad's franchise. The lady at the counter with name tag Mpumi, just asked do I want to order and my response being "yes", she responds by saying please order at the kiosk at which point she just turns around and heads to the kitchen, she does not even ask if there is any reason why I would walk past the really kwl machines at the front to order at the counter. The worst part is the people infront of me she had no problem helping. Really dissapointed in this specific person, if it was not for one of the Kitchen staff who went out to change the spinners outside by the drive through, this franchise would have lost a customer, I truly feel this individual requires training on customer service, as what she did is extremely un professional. I am actually of the opinion that the lady from the kitchen without a nametag be promoted to customer service as she truly was the life savoir of this branch in this instance. (Just a note probably acceptable we ordered Mc fizz with no ice to receive it with ice anyways)