McDonalds Wynberg has *********** staff that are disrespectful and moody.

The blatant, ********ly disrespectful and poor service that I got from Mcdonalds Wynberg(Cape Town,Western Province) this afternoon(19-09-2024). I went to buy the meal that I normally order from the self service kiosk machine and to my mistake I didn't notice that the meal recently went up in price, I noticed the price after I had made a card payment. Now since I was not satisfied by the changes to the meal and that it would be better for me to have ordered a bigger meal and add the difference(balance) instead or order somewhere else I then decided to request a refund from the branch manager. The lady(manager) dare told me that 'card payments are not refunded', in other words when you do a card payment order at Mcdonalds you as a customer can not change your mind in a reasonable time and request a refund you are forced to take their meals and see what you decide to do with it. I went to the counter immediately after I had placed the order on the machine.

Upon asking for my meal slip that they suppose to have returned to me after they check, they told me my slip is missing and that they can not print a copy not knowing that I had already taken a picture of it and that I saw the person that had it in her hand leave with it. I work for a very big company in the suburb and I will ensure that I spread the word in the company, a big group of their customers are from the company I work for. I will make this trend. There's a lot of other issues concerning that branch(especially hygiene) but after this experience I have had enough, I was a regular customer and this was my last day ordering there.