McDonald’s Westwood durban-melted ice cream , long wait, poorly handled complaint

It seems to be an ongoing issue and I have lodged a formal complaint about the Westwood branch Ordered food and mc flurry’s The lady makes the McFlurrys before the food Waited another ten minutes for the takeaway to see melted ice cream so I asked why - lindokuhle at that point decided to tell me she “just made them now “ and that the machine is faulty because it is a new one. It has happened before and the complaint was not dealt with I explained that this is not okay only to be told it can’t be rectified since it is a machine fault