1 reviews | Active since Dec 2016

25 Aug 2022, 20:25

McDonald's ****ty service

Useless... I downloaded the Mcdelivery app, placed my order and paid. My order was scheduled to be delivered at 7:20pm. It is now 8:14pm and I still haven't received a damn thing! I received an email stating that my order will arrive at 7:21pm. I started messaging the driver asking whats going on. I then get a call from McDonald's call centre telling me the drivers says there's no code, I then state there shouldn't be a code he needs to tell security. Then I get a call again at 19:52pm asking me for my address!!! It's on the app!!! I reluctantly give my address and then get called again at 8:08pm asking if my food is delivered.... Now I'm not someone to take my frustration out on the driver so at 8:15pm I get my food, I ask what's going on. The driver explains that something is wrong with the app. I get called again to confirm my delivery.My food is cold, I am no longer hungry and I'm beyond livid. The agent explains that the driver should get a code via the app in order to collect my food. So the app failed! Mcdonalds you are pathetic.. there's no communication portal like an actual number to call the driver AND the branch Stoneridge just doesn't feel it necessary to ander their phone, called 3 times!!!! The agent listened to my outburst, and sounded very shocked that I waited an hour and a half for my food.

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