McDonald's the ******//Give back my money!!!

Last week Friday we placed an order for McDonald's and did not receive it. When we contacted McDonald's they advised there was no drivers available then I asked so if there is no drivers is it not their duty to inform the customer that is waiting for an order. After back and forth we finally decided they will refund the delivery fee and I will pick up my order the Satuday. On the Saturday I went to Westgate mall in Mitchell plain Cape Town, the nearest to my house and low and behold I was told they don't deal with that service and referred me to another McDonald's. Now as you can imagine at this point I am way pass irate because this damn people is giving me a run around. Instead if just giving my order and claiming the money back from the other store they turned me away. I lodge another complaint via email and I think it could have been the 4th one and the Sunday someone from the other branch contacted me regarding the complaint as per expected they all apologize and all of them sounds like they reading the same apology from a script. The lady gave me the number ***and this is where I logged the refund and was told it takes 3 to 5 working days now at this point I am more passed upset coz I have to wait so long for my money and for a issue that is not even my problem.

Its now Saturday a week later and I only received delivery refund but still no refund for my order. Yes you guessed it again I am calling the above number and spoke to Carol who again tells me the same **** over again and again they ask for my bank details I have given more than once and again the same **** of how long it will take.

I am so disgusted in this pathetic service McDonald's has provided and the lack of urgency and empathy they have. This Carol person who I spoke to was the last straw, she spoke as if she has to pretend to care about the situation and when I told her I know what she's gonna say she just continued with her script. I asked her for her surname and she refused to give that. I requested to speak to higher management but you can hear they don't even care.

I want my money back and I swear I will never set a foot at McDonald's for their grey cardboard burgers and I will make sure I spread to all that I know the **** service I received. They are ******, its my money that they are still I'm possession of.