McDonald's South Africa - Poor Service

Placed an order @18:35 on McDonald's online delivery ? service.

It's 21:00 and my order has not arrived.

Had to call the call centre up to 4 times ⌚ to follow up on my order. They kept saying I'm must hold the line so that they can check with the store.

The fourth time the consultant said I must hold on again, and I asked him to call me back because I've been holding on. He told me he won't be able to call me back. I told he he should call back because they are at fault as McDonald's. He then continued to say he is not wrong because he is in the call centre so the store is the one to blame. I told him he represents McDonald's even tho he is in the call centre.

It's been 20 minutes since I've spoken to that again after my fourth call. He hasn't called me back and the order is still not here.

The cherry on the cake is that we pay an additional R1800 for delivery, but McDonald's is unable to render a proper service. The staff also don't have proper s**** and can't deal with customers.

I am a regular customer of McDonald's. I order about 4/5 time a month from McDonald's. This is the last time that they will ever here of me. There is plenty other competitors willing to deliver a service that McDonald's doesn't give a damn about. I'm sick ? and tired of excuses coming from McDonald's. If it's not late deliveries, it's drivers smoking while delivering food, or food being delivered cold as ice. Seriously I've had enough.

Steers ? have just gained a new customer.... FLAME ? GRILLED CHICKEN