Mcdonalds silenced the customer

I think its an absolute disgrace that McDonalds has now completely removed forms of communication for customer service you may not call or email them, you are advised to visit the web site www.mcdonalds.co.za and when ask where to request for help you are told the staff aren't trained on the website but i must just look where i can send a message to customer service. Needless to say there is no such thing on that page and if there is its been purposely hidden in order to avoid reviews from customers.

Your Nigel McDonalds branch has resorted to making customers wait in the parking lot for food there were basically two customers ahead of me and none behind me and no explanation is given as to why you have to wait in the parking lot, the food arrives cold with the slip and was so badly put together it looked like a two year old's master piece. I don't understand how a hash brown is R4 cheaper than a meal with a hash brown in it that makes no sense at all, the hashbrowns are way over priced. And when I thought I would call the store to make them aware of their terrible food the slips number reads as follows, ***.

Now i understand this store is fairly new however its not the first run in i have had with this branch, this i believe is the managers on top who have taken away from the customers and followed the money train.

Customer service is key