McDonald's service lacking

Oh goodness, what is happening with this chain? N1 City branch - i stopped to pick up something to eat. No serviette and i therefor asked for it. I got a handful of toilet paper - yes, not kidding you - toilet paper as they did not have serviettes. I declined it. Tygervalley Branch - i ordered my breakfast sausage Mc****in a few times and on two occasions, did not receive the hashbrown with the meal. I paid for it and as it happened before, I checked and I drove around again to ask for it and was told they do not have stock. Needless to say, the number of times McDonald's ice-cream machine is not operational is not on either. That happens at numerous branches - Durbanville, Observatory etc. etc. Never an apology.... and their staff look at you as if they are doing you a favor.