Mcdonalds refund process

Terrible customer service being experienced today. I ordered the Friends happy meal at the self help counter and added 4 extra toys, only to be told that they cannot give me the friends toys. I have a friend who purchased extra toys at Greenpoint branch and it was given to her. However Tygermanor Branch refuses to do this. This was upsetting however I asked for a refund as I dont want happy meal toys. I was then given a look by the lady at front desk and then she called her manager. The manager didnt explain the refund process. Just asked me to give my name and ID nr. When I asked why they need my ID nr to reverse the R60 I had paid, she said it needs to go to head office and I also need to forward my proof of bank acc. It will take 7 days.. to refund something I just paid a few mins ago? I find this process outdated and really frustrating. In this day and age, why can they not refund me? Why must this be such an inconvenience? And then I was given an email address to provide my banking details to, and it was an incorrect email address, given to me with lots of attitude. Where is customer centricity or how is mcdonals incorporating CPA for its customers?