McDonald's refund

On Sunday morning I went to Mcdonalds Birch Acres I paid for my order and was told they have technical issues my order can't be processed, I informed the lady assisting me that it took money from my account and I was told that i should give it 24 to 48 hours, I will get my money back 48 hours passed money wasn't refunded I went back to the McDonald's to inform them my money wasn't refunded and was advised that the store doesn't do refunds the should be an email that will be sent to the head office

The store manager sent the email and copied me in it however the head office hasn't communicated ever since and I did a follow-up on the email still nothing, it's was past 48 hours no communication whatsoever from any McDonald's representative