Mcdonalds pinelands poor customer service again

I have submitted a review previously about the poor customer experience I encountered at this particular branch. (Pinelands,Cape Town). I have now experienced 7 times poor customer service and multiple managers that just say they will sort it out and yet again today the same issues. They don't have a scan machine for you to earn points, the cashier inputs it manually and most of the tym they don't even do it. Ontop of that they give attitude when you question it. I can accept 1 time or 2 times but 7 times is ridiculous and nobody seems to care about resolving these issues. Iv visited multiple other branches and had zero issues but Pinelands its a daily thing. How do you have such poor customer service at the same establishment and nobody seems to care ??