Mcdonalds pathetic service and management

<p>On the 24 Fed 2017 I went to the drive thru at Mc Donalds Tokai just after 10pm.<br /> Ordered a number 8 and was told there is no gas cold drink but could have an ice tea. <br /> The sales lady spoke terribly for someone at a drive thru window. After much debate the total came to R73.95. I then asked her to remove it from the sale rather as it was too much, after removing the Ice tea the total was more that the original amount of R55 for the meal. She could not understand that this does not make sense and continued to be abrupt saying who is going to pay or leave it. </p> <p>After dealing with the manager (Patrick) who is from what I experience, in-experience to work as a manager and couldn’t deal with the situation. He then made the meal R55 and walked off as if he had done me a favour. I then asked the sales lady if its including the cold drink to which she just said no without confirming with the manager.</p> <p>At that point I cancelled the order.</p> <p>The purpose of this review is to highlight how bad and *********** the service delivery has become for Mc Donald’s Tokai. On previous occasions I got cold fries, burgers with no burger and felt like we all make mistakes at times. I seriously recommend the franchise take a deeper look into its stores and staff as this is becoming pathetic.<br /> I am dearly disappointed and disgusted! (FYI-this is one of many occasions not reported)</p>