McDonald's pathetic customer service and must resort to ******* activities

Good day

I normally purchase at least four times a week from your branch in Mount edgecombe and I always use the drive through.

I was very disappointed yesterday at your staff member, Nikisha, who should not be associated with customers as she has no customer service training.

Maybe she has a personal problem at home and took it out on me.

I have a neice who can eat McDonald's everyday and she does not wish to eat home food but only McDonald's. That is what brings me regularly to this branch but I have never encountered someone like Nikisha for the years I have been visiting.

When I placed an order and was going to order lots more at the drive through, I was met with arrogance, where this staff who represents McDonald's actually clicked her tongue at me, which showed she has no customer services and when she asked about the cold drink and I stated "sprite," I was never informed that this was an extra charge as sprite was not part of what 1 of the order. I asked for the junior chicken burger as well with no garnish and no no mayo but was told to rather come inside the store and order, after I had sat un the long line at the drive through, noting that there was no parking as it was busy and I had 2 toddlers with me.

I was even informed that I had to pull out my phone while driving and give her information, which is ******* as far as i know and I was informed that other people do it so why can't I?

I was very tempted to leave my car at the drive through and walk into the store, which would have left many dissatisfied drive through customers behind me.

Is this how you train your staff to assist customers? Is this what McDonald's have now stooped to?

I drove through and went to the cashier and she called Nikisha whose arrogance showed in her body language and verbally. Pathetic!

The cashier and the supervisor however were very pleasant and they assisted me further and even apologised, however I drove across the road to KFC and placed another order ad clearly McDonald's does not want my money.

Nikisha is a disgrace to your customer service team and should not be in this field if she does not like to deal with customers.

She has placed a very stale attitude forward and it seems like McDonald's does not need people for its business to grow.

Unfortunately, I had toddlers in the vehicle and no, I cannot drive and see to them and be on my phone, just because others do it and deal with your staff members arrogance.

Very bitter taste of your so called "customer service"