Mcdonalds offline & very slow service

On 08/03/2025 at 14H08 with order 3228 at Milnerton Mc Donalds i first had a problem with sign in and to buy deals. when i asked i was told that it was offline and i will not receive any points. this is unacceptable. So i ordered at machine and paid at counter. hen i waited for almost 20 minutes .... when it was displayed that i must come get the order, i went and still nothing i waited a further 10 minutes for it. I know this is a time thing to make the shop look good, but dont play with us