McDonald's menlyn retail park - BAD SERVICE & NON-CONCERN FOR LOYAL CUSTOMERS

Ordered via the app ..... within 30minutes , I had called the delivery service to ask them to connect me with the store to ensure that my food comes in time. You must be asking why ?, that is because my last 3 orders ordered on the app from this store has arrived 2 hours late ,and like today ,the food arrives iced cold . I called the contact centre again an hour & a half after placing the order and was connected to the manager of the store (MR ANDRIES SEWAPA) ,At this point I was very angry and agitated ,especially with the utter don't care attitude of the manager of the store , his blatant lack of managerial s****s and lack of empathy is astonishing. Sounded on the line as though he is doing me a favour ,didn't even apologise or find a solution to the issue at hand. Rather just says that my food will come after another 20 minutes . Now for the beauty part, the delivery point is literally less then a kilometre away,Infact my building where the food is to be delivered is literally next door from the retail park. I would request for complaints department to lodge a formal complaint against this branch. And they need to hire "managers" who can actually manage a store and realise that its is because of loyal customers like myself that they are in business, If we as customers do not buy from this store ,they would be unemployed ! I have been working her for the last 3 years and have supported this particular branch ever since and ever so often,besides many other times where I have ordered items ,and it was either wrong or not brought at all.I kept overlooking it as human mistake. But today I am compelled to write this because I am utterly disgusted with the behaviour of the manager and utter non-concern for the loyal customers that support them.