McDonald's meadowdale mall staff refusing to give me back my money. You have hired *******

On Saturday the 5th Nov 2022 at 13:30 I went to McDonald’s meadowdale mall and bought 5 Big Macs and 1 happy meal. I used a driveway. When I was collecting my order I kindly asked Veronica if she can give me 2 empty boxes for happy meals because I was buying the Big Mac meal for 2 kids who were also in the car but they didn’t want a happy meal burger because it’s small that’s why I bought Big Mac meals for them. Veronica said to me she can’t give me 2 empty happy meal boxes she will have to ask her manager. I asked her what is a big deal because I always get given an empty box when i ask for one for the child, Veronica said there is a first time for everything she needs to call the manager for approval. Veronica asked me to park on the side and wait for her manager. As much as it didn’t make sense I parked on the side. The problem started when I now waited for more than 20 minutes just for Veronica’s manager to come and approve 2 empty happy meal boxes. I then went back to Veronica to ask her where her manager was since I have been waiting for more than 20 minutes, she said her manager is busy. I then asked for my refund and she refused to give me my refund. Veronica's colleague said they might have to charge me for the two empty boxes. I said I wouldn't have minded if they gave me a solution instead of me waiting for more than 20 minutes for a manager who is not coming. I then requested them to refund me my money to go buy at another McDonalds because I was now running late for work. Your staff refused to give me back my money, mind you I hadn't received my order yet. I had to ask Veronica for my slip because I also didn't understand why she was adamant to keep my slip.

I then went back to my car to make a phone call to the "manager" asking her why she is not helping to find a solution. I called *** and spoke to a lady by the name of Yvonne who said she was a manager. I asked Yvonne why is she not coming forward to assist her colleagues in order for me to get my refund. Yvonne said to me she has been busy. I then asked her why she told her colleagues to ask me to wait for her if she is busy to see me for assistance. Yvonne became defensive saying she is busy and still refused to refund me my money. I was forced to leave without my refund and go to another McDonalds at Edenvale to make another purchase. McDonald's Edenvale gave me 2 small empty boxes and it really wasn't even a big issue.