McDonald's Lifestyle Centurion...??

I am extremely frustrated in the lack of basic service right at McDonald's Lifestyle Centurion now!!!

I placed an order online at about 11h30 give or take for two Big Mac Meals and received no confirmation of the order.

At around 12h20 I called to find out where my order was only to find out that it had not been placed according to McDelivery Call Centre agent Thokozani. He took down the order and said it will be delivered.

At around 13h00 I called again and spoke to a Casey and she at first told me that the order was still not placed, then after some probing she said the order is IN ACTUAL FACT, still en route and that the delivery guy left at the Estimated Arrival time which was 12h55.

Can you please explain this concept of service delivery to me??????

Still waiting I called the Customer Care line again to lodge a complaint and was given a ref num of (INC-OFABC-393853).

FURTHERMORE…

At 13h35 I decided to leave and arrange alternative lunch as mine was drawing to a close at 14h00.

Susan and I left as our order still hadn’t arrived. We get back at about 13h50 and still no delivery.

At exactly 13h56.57, I receive a call from the delivery guy saying he was here.

Please understand that I am not happy about this service and I am still waiting for my food….

Seriously I am still waiting...