McDonald’s Lansdowne, Cape Town Terribly Rude and aggressive Service from Manager

To whom it concerns, this is regarding your Lansdowne Branch with interaction regarding said manager on duty who did not want to provide there name. This was a Male he was working December 26th 2024 I came into the restaurant at 12:50 when said incident occurred.

So I came to your lansdowne branch to get myself and my wife food, we were coming back home on the bike so chose to come inside instead of go trough the drive threw. Upon entering I noticed it was abit empty being the public holiday however went about ordering my food on the digital machine which gave me an error and told me to pay by the counter which I waited almost 5 minutes before someone even came to the counter nobody was to be found a gentleman came up to the counter which I asked if I could proceed with my order which he then responded “she” will come now not knowing who “she” is which took another 5 minutes bare in mind I am standing at the front of the cashier and this is when I believe a ****** interaction occurred bare in mind I am “coloured” and all the employees was of a different race…a women came from behind when “she” came eventually to the counter and saw me waiting and disregarded me to instead speak to said women of the same race in there language and proceeded with payment passing money past me and I am waiting I then told her I’m waiting and she looked lost at me, pointed me back to the machine which just gave me an issue when I told them what the error said..she then instead of just placing my order over the machine argued with me about going back to the digital machine I then asked to speak to the manager I also asked for there name. When asked for his name she did not want to tell me his name or hers..I went to the manager which happened to be the gentleman who walked past me earlier which I then told about my issue and disregarded me as again someone of his race spoke over me and then responded to them first..I was very upset and asked for his name which he then refused to respond and told me to **** off. I am reporting this issue regarding the manager at Lansdowne McDonald’s male manager on December 26 at 12:50 on duty..this is not how a manger should be conducting there duties I feel so disappointed that a McDonald’s so close to home that I regularly go to has provided such terrible service and yet to speak to a customer with such vulgar rude words is unacceptable I am laying a formal complaint to your head office as the complaints website is crashing when I submit as well as listing this McDonald’s and there employees on hello Peter, please deal with this accordingly as I am extremely upset with this interaction and please review the camera footage as you will see exactly what transpired thank you.