RD
Ronald D

1 reviews | Active since Nov 2022

05 Jul 2024, 09:23

Mcdonalds Kuils river service is Pathetic

Mcdonalds Kuils river next to food *****s is the worse place when it comes to customer service, they are 24/7 open from Thursday to the weekend. I went there on Thursday night to buy food i arrived there at 23:40 i stood in the line drive through for half hour to order than waited and waited to pay. i got out of the vehicle and asked to speak to the manager to find out what is the hold up instead this manager was so rude to me while i was still speaking to him he closed the window on me and told me he is not going to give me his name because i told him i am going to report him. I eventually got his surname from the casher who was also very scared to tell me. He is known as Mr Aron. We got our food at 01:15. The next day i went back to the store to lay a complain because the food that we got was spicy while we asked for not spicy food as a result i could not eat my food because of ulcer. On top of all i feel he gave us spicy food to spite me. So the next day i was told that Mr. Edward is the store manager and he will contact me regarding this managers behavior Its been a week later and nothing but i understand now why because i spoke to the stuff this is not the first time the manager is use to do this thing because he speaks like this to the staff as well and nothing happens to him. This is the reason why the casher was so afraid to give me his name. This is unacceptable. They know that they are trading 24/7 so they must plan better for the weekend

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