McDonald's jewel city not allowing me to see who used my card

Someone stole my bank card and tried to use it at McDonald's jewel city at a specific date and time I've pleaded with the employees to see the video footage they say I must open a case number than I can personally come see it now they are saying the police only have a right omg how unfair I must stand in a queue and only the police can see who tried to tap my card not Evan me, what type of nonsense is this, they are so so unfair, they are quick to retake customers mo ey but won't Evan help with a one minute video pathetic from now on I'm only eating burger king and other fast food restaurants.