McDonald's imperfect systems and services should be borne by McDonald's itself, not its customers.

Complaint regarding your App, please can you assist so it can be resolved, refer below: -

On December 16, I went to McDonald’s at the Fourways store to purchase meals and redeemed points for a cup of cappuccino. 3,000 points were deducted, but a system error was displayed. The service staff helped me continue the redemption and deducted another 3,000 points, but the system still displayed an error. The redemption was not successful. The service staff said they would return the points to me within 48 hours.

On December 26, I went to Fourways McDonald's to ask why the points were not returned to me, and I was got 2 cappuccinos to use before February 29, 2024. When I asked the service staff to help me with my enquiry as to why a further deducted of another 3,000 points was done, the service staff misunderstand & could not assist me. As of December 26, the total deducted 9,000 points from my account, but the redemption was not successful. I do not want cappuccinos; I would prefer to have my points to be refunded back to me.

Question 1: I only need to redeem one cup of cappuccino on December 16th. The redemption was not successful. Now 9000 points are deducted. If the system error occurs, should I not rather be refunded the points instead of my cappuccino order and use it within the requested date.

Question 2: This is a problem with your system, not mine. Why do I need to bear the responsibility that my points can only be redeemed for cappuccino? I hope you can improve the system and return the 9,000 points to me.

Example: For example, if I buy a meal, your system indicates an error, you cancelled the meal that I purchased & was not refunded my monies. Instead, I was offered meal coupons that must be consumed within a specified time. I often go to McDonald's for my meals & I am a loyal supporter. However, now there is a problem with your system that prevents me from using my points to redeem other items. Please help me to solve this problem as soon as possible. I need to get my points back soonest because these points are obtained by my meal purchases, not given for free. They are points that belong to me in exchange for money.

Thank you.