1 reviews | Active since Jul 2020
McDonalds- I'M HATING IT!!!!
After a long day's work yesterday ( 05/10/2022 @ 15:58 )we stopped at the McDs in Doornfontein, Johannesburg, I usually buy there quite often, but on this occasion was served with inefficiency, disrespect and lack of empathy, as if the servers are doing the customers a Favour by serving them the correct order, all, I requested was three chili cheese fries 2 small with no jalapeno sauce and no jalapeno pieces- only nacho sauce and 1 large portion with jalapeno pieces and nacho sauce, no jalapeno sauce, I had to repeat this at the automated box at the drive thru 5 times (FIVE), I then went to the next window where I found that they got my order wrong and had to repeat it a further 3 times (THREE), so thinking that everything was correct , I paid and went to the collection window , where I waited approximately 15 minutes only to receive the incorrect order, all the chips had jalapeno sauce , which I specified 8 times before was not to be added, so I se3nt it back and waited a further 10 minutes, during that time I was spoken to very rudely by what I assume to be the manager, as if I got the order wrong and I made the customer wait!!! I have almost never received this kind of service ever from a McDonalds restaurant, in addition to this upon receiving my order, even during the mix ups and changes NO ONE APOLOGISED!!!! Please get this straight, you (McDonalds) are not doing us a favor by providing us with a service, it's not a charitable service, we pay for everything we order from you!!! the least you could do is teach your staff proper etiquette and how to handle customers with respect and empathy at the very least. If this is not attended to , I do have my receipt, I will post this on every media channel possible.
