McDonald's Highveld Mall delivery mess

McDonald's is very ********* in their delivery promises!!! I placed an online order at 16:43 & got a confirmation of my order at 16:45. I tracked my order online at 18:09 because the estimated delivery time was 17:50-18:05 and to my suprise the status of my order was delivered while I had not received anything. I called a gentleman that had previously called me last week Saturday from McDonald's who had come to make a delivery & he was kind enough to give me his manager's cell number. l called the manager by the name of Bongi who tracked the order to our Highveld Mall as she works for a different store then she gave me the manager's number as well. Upon my calling the manager by the name of Doctor, I asked why I had not been notified of the late delivery and he told me about him not having airtime. I had placed the order well enough for my young son to be able to have supper at a reasonable hour considering that he had not eaten since 2pm and his bedtime being 7pm. My delivery eventually arrived at 18:37 causing our weekly routen to be messed up! McDonald's is only worried about their stats because I don't understand how they could post that my order was delivered when it was far from being delivered! I don't understand why I had to go from pillar to post using my own airtime to track my order. McDonald's needs to be held liable for being dishonest in their promises as the same tendencies happen with their drive through and they always ask you to park on the side and they will bring the food to you. Why should I park on the side if it's a drive through!!!!!