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Siphephelo M

1 reviews | Active since Nov 2015

27 Apr 2017, 21:55

McDonalds FREEDOM Day #disasters

<p>Wow!!!! Highly appalled... in fact disheartened by the service I got from (SIYABONGA) manager/supervisor on night duty, my grief and heartache is not about mix up / misunderstanding. Or misleading or delay in my freedom day dinner which was delivered, paid for and I SENT BACK with utter disrespect, and Disgust therefore I suggest he takes the money since I.never took a refund or meal and get the basic ABC of customer service and telephone etiquette. I didn't no appreciate being shouted at and told what to do! I thought this was a family restaurant but disappointed in future I shall refrain from even walking in this particular branch, what kind of manager does not know there company's customer services number, and refused to tell me his regional managers name, when I requested branch managers name I was just given "Sma" and to CALL here tomorrow on the store phone, </p> <p>So to you SIYA from McDonalds Bluff in Durban, take that meal give it to some1 who takes & tolerates disrespect, ill treatment.</p> <p> </p> <p> </p> <p> </p>

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Siphephelo M's update31 May 2017, 09:38
Reviewer Update

Still no follow up and No APOLOGY!!!!McDonald's bluff seriously not serious about CUSTOMER SERVICE!