McDonalds Fourways

(if i'm correct) i should wait 30 minutes and do an app refresh, for some crazy reason i give him my phone allow him to head onto the app. Long Story short on his end, all of these loyalty points that i have accumulated have pretty much become null and void. I then ask for the manager, he then says to me i should wait 48 hours and then proceeds to tell me he's done everything he can on his end because he's logged a call on the kiosk machine and there's nothing else he's willing to do or consider. I then ask him, will he be able to place a similar call and log an incident because i've just lost 6500 points that i haven't redeemed, again the man gives me a dead stare as if im going crazy. Two Questions here, Why are the kiosk machines unmanned? Why isnt there a warning on this machine or a simple do not use sign? Why do you have managers that aren't giving customers any form of assurance that there is going to be something done about any complaint? You know i think the thing that frustrates me the most is: Why the hell did i leave the comfort of my own home and drive to your store and get humiliated because i asked for assistance. For the first time in a years have i had someone gaslight and raise their voice at me. There was a point where i had to tell them to stop and learn how to speak calmly to people. Till this day no one, has said or done anything to fix this issue. The last part where he said i'm not the only person who experiences this there will be many to come and i shouldn't ask him to fix it because he's done his part is probably where i lost my mind and just decided to get out of the store. What on earth has he truly done? Trapping more customers to using machines that don't to our favour? Also why on earth is he so comfortable about having a lingering problem and throwing his hands in the air? Really? Honestly im gutted. Anyways i go home, and just get super defeated. Luckily i realised that theres McDonalds Riversands and i ended up going and making a purchase there instead and it was like i was in a different world because the staff there were welcoming to unimaginable levels. Again, i'm just so confused as to how could people be so rude.