McDonald's Florida North (Roodepoort) *******

Case INC-37791-5E42D8 (Order ID: 7114) Amount R213.70

On the 1st of April 2025 I placed an online order via the McDonald's Application for collection, via the drive-thru, at the McDonald's Florida North, Roodepoort branch. I received an email to confirm that payment for Order ID: 7114.

At the drive-thru I gave the teller my order ID. She said that she can't find it. She called her Manager, Mr Thabani, he also said that they can't find my order. I had no choice but to re-order my items and pay again! The Manager, Mr Thabani, said that I will automatically receive a refund on my order, due to it not being finally processed on the application.

I have not received a refund.

I referred the case to Customer Care. I have worked with many agents telephonically. I have sent copies of my bank statements to Ms. Tiny Mafunisa.

It's two month later and I have still received my money back.