Mcdonalds

Mcdonalds Tygermanor and head office

On 3 June we went to Tygermanor Mcdonalds to get my daughter a ice cream cone for her birthday. Before I entered the store I asked the lady at door if they were serving/selling ice cream and she said yes and I had to enter the store to do all the covid 19 requirements to enter, which I did. Inside I was told that I had to order and pay at the kiosk, which I did. Then I proceeded to the counter to collect 4 ice cream cones.

And there I stood waiting.

And waiting.

And waiting.

And waiting.

All the while they were serving the delivering guys who was dealing with deliveries, so I waited. I did not want to be rude so I was waiting my turn and for someone to assist, serve or even just greet me...but nothing. So after about 15 min of waiting, I asked why no one is serving my ice cream which should just take a few minutes and they can continue with delivery guys. So a lady looked at my slip and said that there was no chocolate for the dip so I said just do the ice cream then. And then I waited again. Eventually I asked a supervisor what was going on as by this time my husband was standing at the entrance of the store asking why was I taking so long. Only then was I told that the ice cream machine was not working....after almost 30 min in the store!!! Then they said they also could not refund me as I paid with credit card at kiosk, so the refund had to be coming from head office.

The supervisor asked me to give her my details as well as bank account info, which I did.

The worst part was going to the car, after more the 30 min waiting, my daughter had to hear that I could not get ice cream for her...her favourite thing in life. That made the bad service I got in store even worse. Then more than a week later we got a call to say that they needed the credit card no. So next day I took the card with and they sent it to you.

Then...waiting again for money back and getting no feedback from Tygermanor, I went into the store ....only to hear that they got an email from Betty Kekana from their head office on 15 June already to say that they could not find the charge on the visa cord no I gave last time. No one bothered to call me or email me....more than a week later!!! Waiting again, on Mcdonalds to do what they need to do. It has been over a month now - so be aware people - avoid the Tygermanor branch and also the kiosks as getting a refund once you paid their is a horror story!!!