McDonald’s- Drive thru or Wait thru???

Mc Donald’s (Hilton), it’s like buying food from an informal trader. You are told to “wait for your food they will bring you when it’s ready”. Why then offer the service of a drive thru???? It’s ridiculous, the waiting period is 15-25 minutes. Iv waited on all three occasions Iv been here. NEVER AGAIN!! Please remove the Drive thru if it cannot meet demand. There’s no one inside the restaurant, why are we waiting???Unfriendly, unprofessional service. Please train your staff, this is not McDees standard of service. Please look into this issue, it’s driving away customers!