McDonald's Disgusting Service

Totally disgusting service from McDonald's Umbilo.

I left my house in newlands Durban drove pass numerous of takeaway only to get to McDonald's Umbilo approximately 15km from my home.

I 1st stopped at a restaurant in Springfield to place an order for my wife and I, which was going to take 30min to prepare. In that 30min I decided to drive to McDonald's Umbilo to get happy meals for my kids. I went to the drive threw only to wait for 10min to place an order, apon collecting my order did I realize that the teller put a totally different order threw. I then had to go into the store and get a refund for the difference, I then waited another 15 to 20min to get my correct order, only to be told that they only have girls toys in stock, I then questioned what would my SON do with a little purple pony with hair and a comb. I was told to drive to another McDonald's and change the one toy got a boys toy. I then asked for a regional managers phone number, only to my surprise the cashier did not know what a regional manager is and instead gave me the store landline number. I walked out the store in disappointment as I had hungry children waiting for food. I went to pick up my wife and I order which by then was practically cold. Got home only to find that they had put tomato sauce and garnish in my son's burger, of which I clearly asked them not to put. Now I have an unhappy son with no food to eat sitting with a flipping girls toy. To top it off my wife and I had to eat cold food due to URLs delay.

I will not even bother to buy from McDonald's ever again. It's utter bull **** that not only that I had to drive +-15km to you, but to receive disgusting service. It's the toy that attracts our kids, and if only KFC can bring back the toys, I would gladly support KFC and NOT McDonald's.

Faradh Khan ********** 124