McDonalds Deteriorating Customer Service

I visited Mcdonalds Old fort Road today as it is my favorite take away and usually the first one I go to. I am deeply saddened to say that the customer service is deteriorating more and more everyday. The system of having to order your food via the speaker system is great as you are able to to view your order and we usually know exactly what we want. However sometimes we would like to try something new that requires more time think or place your order. It was sad that i was firstly greeted in isiZulu only, of which is certainly no issue being someone who understands the language, but the assumption of who the customer is on the other end clearly showed that there wasnt any consideration for either visitors to our country or non isizulu speakers. I then went on to asking what flavor mcflurrys and ice creams were available as the adverti*****t boards did not display any. Unfortunately the guy on the other side seemed to have absolutely no patience at all and went along rushing through the flavors that we missed half of them. And then continued to react even more impatient whilst taking our order. At one point i had even forgotten everything i wanted to order having being rushed to place my order. Nevertheless my half order was placed and i continued to the next window. Sadly not even the lady who opened the window to receive my payment showed even the slightest difference in her attitude as the guy. I had to ask what was my total, of which she responded quite abruptly with no smile or any sense of appreciation to a customer. She then went on to taking my money very arrogantly and practically threw my change at me then closed the window. I have to say that despite usually being a very patient person, this kind of service got me worked up quite quickly. I then moved onto the final window to collect my order, and frankly at that point was convinced there wasnt one happy soul working in this take away as the service was exactly the same as the previous window. Having been a regular customer at McDonald's, almost every second day, I am now extremely disappointed to have experienced that customer service means absolutely nothing anymore, not to mention the staff act as if they are giving you your order for free. Portions are decreasing, whilst pricing is increasing and yet we still choose to visit our local take aways and certainly do not deserve this kind of service. I have had a previous experience waiting over half an hour for just a coffee one morning because of a huge delay with the customers order infront of me and overlooked it due to being a frequent customer. I am greatly dissapointed in the experience i have had and certainly do not think i will be going back to this McDonald's again. Sadly i was so upset i did not even bother to speak to a manager or obtain any of the employees names.