McDonalds Delivery, food not delivered

My delivery from McDonalds did not arrive and calling the driver he said it was sent to a wrong address which was incorrectly said . After paying for my food to be delivered, I still have not received my food and yet I have paid for a delivery ,this is now 2 hours later. I struggled to do a refund on the app since it ‘apparently’ has technical issues according to the store at Blue hills Midrand . Had to drive to the store to pick up the order myself and the driver gave the wrong McDonald’s at Lever road Midrand initially until I called again and he stated the order is actually at blue hills Midrand which also emphasise the fact that the driver also received wrong information on the application and it’s not our fault that the app misleads them. Driver had waited with the order for those hours and when I got there they couldn’t help with giving fresh food and had to re order again paying twice the same order and the store did not care on providing fresh food for the sake of hygiene. Apparently the delivery app is owned by MDS of which I can only contact on the next Monday and I’m ordering on a Friday night , their app is known for bad service. I’m mad that McDonalds itself released the order and not care about anything else that happens after the order goes out and before it reaches the customer . It’s bad service and loss of money for us .. and I have to deal with their delivery third party company at my own cost while they can’t change a simple meal for us to eat.