McDonalds Customer Care :-(

Good Day, McDonalds Marketing Team did a great job of marketing the Sonic 3 Toys. However, there were insufficient toys manufactured and delivered to the stores leaving kids unhappy.

I wrote the following to the McDonalds Customer Care email address, as their new process which is to use their web page is appalling and does not give an option for more generic type queries. I tried doing a compliment with my information - no response. I then tried doing a complaint. My email: Good Day Ronald McDonald, I tried to contact you through the website as recommended and did a compliment on the support received from the support at the various McDonald stores in the South of Johannesburg. The reason for my email is that I have a cousin with Cerbal Paulsey. His name is Keegan. He is 22 years of age but has the mind of a 10 year old. He was trying to collect the entire sonic promotion collection but has been unable to do so owing to his mom who fell ill and has passed away this morning. My plea to you is to see whether you at all know that able to obtain the entire collection for me from your various stores? They may have some stock left in the back. I am Willing to pay for the collection and even for delivery or pickup. If you are able to help it would be much appreciated to help a broken hearted Yong man's day. I know that he will cherish the collection and look after them well forever... he has little bags that he puts his collections in. Thanking you in advance. Kind regards Tracy

I continue to get what I assume is a standard response: Good day Tracy Think you for reaching out to us. Please note that head office does not keep stock however you can go to your nearest stores and find out if they still have the once that you want we do apologise for the inconvenience cause kind regards

This after my initial response on 19-Jan to the above which was: Good Day, Thank you. As per my previous email I have been to numerous stores in my area and even in the north west to no avail. I have tried. Is there no way for you to reach out to al your stores and find out whether they have any left and if so for you to get them and I can either collect them or they can be delivered. I know that a lot of stores said that marketing did a great job of advertising the sonic promotion but not such a great job in ensuring that sufficient toys we're delivered. Thanks Tracy

My last response to McDonalds Customer care today 23-Jan was: Oh my goodness, did you even bother to read my email before responding and sending a standard response for me the client to go to the various stores and ask for stock. Surely as head office you should be able to find out which of your stores have stock. PLEASE read my emails first before replying with a standard response!!

I am very disappointed in McDonalds and the response and even the non-response being received.

Thanks Tracy