McDonald’s chatterton road

Good day

We had the most unpleasant experience at McDonald’s Chatterton Road , pmb… which is not surprising because it’s happened so many times before , and we just let it go, but now it’s undeniably frustrating. We had purchased for R650 last night via the drive thru.. when we get home part of our meal was missing. My sons happy meal wasn’t handed to us, just the toy and juice was given to us not my sons cheese burger n fries. We contacted McDonald’s after many failed attempts as their phone just rings. When we did finally get through we explained to the lady that they had excluded certain items from our order. The lady wasn’t at all helpful, saying that there’s absolutely nothing that can be done , except for us to come back and fetch it, they cannot arrange for the meal to be delivered, and ended the call.. we had tried calling back numerous times but obviously saw our no and didn’t pick up.Firstly who’s fault was it? Most definitely McDonald’s, why was the order not checked according to the invoice and secondly if it’s your fault why should the customer be inconvenienced. We had sat down to our meal under the impression everything we had ordered was in the bag.. my 3 year old son did not have his happy meal. The lady insisted that nothing could be done and we should fetch it, apart from the inconvenience it’s a risk for us to be out late at night to sort out their mistake. It’s not about the money that we paid, it’s about the integrity of the company and the service it delivers, if a mistake was made why wasn’t it rectified immediately? And if it’s happening regularly to us, how many other people are experiencing the same shoddy service.. Changing the image of McDonald’s makes no difference or impact if the people they have working there are putting the business’s image in disrepute.