McDonald's Centurion Lifestyle

I am beyond frustrated with the consistently poor service at McDonald’s Centurion Lifestyle Centre. I’ve given this location three chances, all early morning visits shortly after 6:00 AM, which is your advertised opening time. Not once has the store actually been operational when I arrived. Every time, the equipment is either off or not ready, staff are not prepared, and orders simply cannot be processed. Why advertise 6:00 AM trading hours if you cannot stick to them? It’s false advertising and a complete waste of your customers’ time.

To make matters worse, this morning’s experience was the final straw. The person taking my order did not listen properly, overcharged me, and failed to communicate clearly that there would be an extra charge. The total was suddenly higher with no explanation given. When I raised the issue, I was told that they cannot refund me immediately because they “don’t do cash refunds” for card payments, instead, I now have to go through some drawn-out process. This is completely unacceptable. The mistake was on their side...why must I, the customer, jump through hoops for a simple fix?

The lack of professionalism, poor communication, and disregard for time is appalling. McDonald’s, this branch needs serious managerial attention, or you’ll keep losing customers. Enough is enough.