McDonald's Case INC-45CA3-2E7EDF is resolved. If you have any queries, please visit our website on https://www.mcdonalds.co.za/ to chat to a representative.

Good I want to complain about the service and attitude from one of the coloured lady manager from the above store.

Early this year, went to buy meals for myself and my two daughters, when I arrived at home I realized that there is one burger short and I drove 26km back as I'm staying far from Mc Donald. I then told the cashier what I have pick up and she referred me to the this lady who is a manager.

She never if come to me to apologize instead she shouted the cashier in front of me, and instructed that cashier to give me free meals, without even coming to me.

Second incident I went to Mc donald mid may on a specific Saturday and ordered meals as usual I only realized that 1 drink and 1 fries where not there. But this time around I did not go back to complain I left it like that.

By the way I'm a regular customer at Mc donald like per week I go at least 3 times, mostly for a take away breakfast.

Today I went to buy the usual meals that I always buy 1 regular big Mc plus 2 regular Mac feast. And I when I went to collect I check and I realized that they only pack 1 Mc feast with a medium drink. And when I questioned that the cashier made a mistake to ring medium and also to ring 1 Mc feast meal.

So the African male came to me apologize and ask for to go inside. When I was inside this same lady was shouting this guy of disturbing the other cashier on lunch to come and assist as he saw that the shop is becoming busy. when I have to pay I then realized that the price is 78 and I k know that the Mc feast meal is not less than R90, the the guy explained that I must pay that as they take fully responsibility with the mistake from their side, and apologized again.

This lady manager come and shout that guy that what you have done its not right you should have refunded her, and the owners are going to deal with you. I then call her and ask why is she shouting the staff in front of the customers.

She immediately attached me with words not even giving me the chance to explain my concerned, by refereeing that it's not the first time I'm getting the free meal quoting from the first paragraph. I've offered to pay and the guy refused as I had my card with me, so I went to the car to get cash and put it on the table..

Because I feel like she is she is undermining me because I'm black, so maybe I can not afford myself.

I need investigation to be taken, and Disciplinary case to be open.

And I still maintain that I as a regular customer I do not like how he shout her staff in front of customers. I mean that can make staff makes mistakes more often.

Mrs N Mlungwana ***