McDonald’s Canal Walk - Putrid Customer Service

I am extremely frustrated with the consistently poor service from McDonald’s Canal Walk.

This is not a once-off incident — it happens repeatedly. My orders are often incorrect or incomplete, whether I order in-store, over the phone, or through Uber Eats. On 29/04/2026, I placed an Uber Eats order and once again received missing items that I had paid for in full.

I contacted the store immediately after receiving the order and spoke to a staff member named Zanele. While she acknowledged the issue, she informed me that they would not send another driver to deliver the missing items and told me to “sort it out with Uber Eats,” despite the fact that the mistake clearly happened at the restaurant when packing the order. She also said she would call me back, which never happened.

What makes this even more unacceptable is that this is a recurring pattern. Customers should not have to chase refunds or repeatedly deal with missing items for orders they paid for in full. The lack of accountability and follow-through from both the store and its staff is extremely disappointing.

Between the poor in-store service, unhelpful phone support, and ongoing issues with online orders, this location has proven to be unreliable. At this point, it feels like customers are expected to absorb the cost and inconvenience of the store’s mistakes.

Due to the lack of resolution, I I feel this matter should be escalated to the National Consumer Commission and the Consumer Goods and Services Ombud, as well as initiating further steps to recover my funds.

This level of service is unacceptable and needs urgent improvement. If I could give you no star, I would.