McDonald’s Bruma Lake

I ordered food on Mr D at McDonalds Bruma lake at 18:45 the shop said my food would be ready by 19:24 and I would’ve received my order at 19:39. I had to call in 3 times to find out what’s happening. Only to be told that the store hasn’t started preparing my food and they going to have to cancel my order because it’s already late for deliveries.