McDonald’s Ballito- Unprofessional and pathetic customer service

Good day

Today I had the worst experience at McDonald’s Ballito! My network was down and I could not use my app, when I asked the girl at the door who was sanatizing customers who walked in, she rudely asked me “Don’t you have data”. This was so rude and unprofessional. Unfortunately it seems that Telkom was down at that time.

After seeing that i would not be able to use my app I proceeded to place my order on the screen and went to the cashier to pay. They took long to attend to me and when the guy came to take my cash he did not give me my change nor did he give me a till slip so I did not know my order number. When the lady called me to tell me my order was ready I told her that I don’t know my order number and I do not have my change. I checked to see if it was the correct order, which it was.

Thereafter the lady at the counter called the guy who took my cash to give me my change. He told another girl to give me my change and she as well gave it to me in a very unfriendly way. She still did not give me a till slip.

After she gave me the change I went to take my order that was packed and leave. The lady in charge of handing out orders left my coke on her side of the counter. I then had to call someone else who worked there to pass me my coke so that I could leave.

If this is how McDonald’s runs business then I will not be going there anymore! It was absolutely unprofessional and it was not managed well. As a long standing customer of McDonald’s, it is disgusting to know that you have employees of such pathetic caliber working for you! They have no way of talking to customers and they m know nothing about customer service!