Mcdonald's bad online service

I've been struggling since last week to get in touch with mcdonald's, there is no customer service at all. Last week Friday I ordered a share bag online, order was completed and confirmed and payment was made 30-40mins later I received an sms stating the driver has canceled the delivery, no sms was send or email to confirm the cancelation my order was gone and so was my money, I couldn't get in touch there is no number online, can't get through to mcdonald's at all not even the driver. I decided Saturday I'll order again, unfortunately for me it had to be from the same mcdonald's I then order a share bag again and my order was delivered this time but with no cooldrinks. I logged 2 complaints they called me like a week later to apologize, I advised that I would like my money and after the call the ticket was resolved but no money in my account, so what now?