McDonald's App and cashier

Good day, I am very unhappy with the service that has been given at McDonald's Bloemfontein Fleurdal Mall. Firstly, the adverti*****t on the signs shows a cone ice Cream with a flake inside. When I went there to order for me and my family, they said they do not sell with flakes anymore. I am completely fine with it, but if you do not sell it, then change your false adverti*****t! Secondly, Two weeks ago I went to the same McDonald's, I installed the app to partake in the point system, as me and my family go there often. When I went to take my family for ice cream, again on the 13th of January 2025, I went through the drive through, placed my order, got my phone ready to give my "M-code". The cashier was very unfriendly. Once I showed her my phone to give her the code, she was very irritated and lazy by the looks. The reason I say this, is that she stated that I should have given that code at the machine when I placed my order. I told her that she should have asked me do I have the app on my phone to get the code, but she did not. So I asked her can she please just put the points on. She sighed and complained that if she does that, she would have to do everything over again and the system would shut down, and and and.. I got irritated and just said that I need to pay and that she must leave it, because she obviously did not want to assist to my request to help me with the app code.

I recommend that you train the people to ask for their apps (if they have). I recommend to you to ask the people working, to change their attitude. It does not give a great impression to look lazy and disturbed to help clients.

I am unhappy about it, but I will still support as much as I can with my family.

Regards.