McDonald's 2hr delivery & no communication from Woodmead Manager.

Placed a telephone order at 10:50. Was advised that it would take 30 to 45 minutes delivery time. Followed up with a call at 11:50. Was on hold for 7 minutes while call centre agent tried to contact the Woodmead branch. Was told that the order was leaving the store & would be delivered in 10 minutes (@ 12:10). Was also told that the Manager of the store will be contacting me. This did not happen. Called again at 12:18 & was told that it would take another 20 minutes for delivery. Requested a cancellation on the order & was on hold for another 15 minutes while the call centre agent contacted the store. Was told that he could not get a hold of the Woodmead store or the branch Manager. So I asked him what do I do next & the first response I got was "Eish". Asked again & was told that I should send the food back. Still no call from the Manager. Delivery driver finally arrived at 12:50, 2hrs later. His reason for the delay was that he was the only driver on shift & was asked if the store had contacted me to advise of the delay, which was a big NO. I paid for the meal but refused to pay for the delivery fee. Found the delay & lack of communication from McDonald's ridiculous.