McDonald East gate mall bad customer service from cashier and supervisor

It was my first time in the area and I wanted a quick bite so I decided to get a meal from McDonald at east gate mall, I fully regret visiting this branch because I had the worst experience ever . The customer service i received from their cashier Thabsile was awful. It was a month end and I was patient for waiting for my order because it was busy , I then decided to go ask if my order was out, and the cashier ‘ thabsile was assisting a young kid , i patiently waited for her to finish conversing with him , I then greeted her and ask if my order was ready , she blankly ignored me called one of her team member and asked which station they are assigned in , she continued to converse with this team member as I stood there, I again repeatedly asked her if my order was out , she again ignored me, walked to her till and asked to serve the next customer, at this point I was frustrated and another team member approached me from the back , asked for my order number and noticed it’s been sitting right in front of thabsile and ask why hasn’t it been given out, what frustrates me mostly about this is that the slip did not have a qr code for me to scan and directly complain on their website, I called the store a day after and spoke to the supervisor “Rose” and she said she will deal with the matter at hand and will contact me when Thabsile returned to work because she was off on the day I had called the store asking for the head office’s number.

I was failed by the cashier and I’m utterly disappointed in the supervisor and this shows the kind of behaviour that goes on at the McDonalds at east gate , customer complaints aren’t taken seriously and cashiers are rude towards customers