McDelivery order paid for and never received 😡

Dear McDonald's

"I placed an order for delivery, and paid for it, via the McDelivery app. That was before 19:00 on 26/08/2022. The order status indicated delivery time between 19:25 and 19:40 and the order was in progress. By 20:00 still no delivery. I called the local McDonald's to enquire with which store my order was. I was told by the store that they do not have their own drivers anymore, and use Bolt and Uber Eats. The driver selects the delivery. They cannot assign an order to the driver. The person on the phone did not have any recourse for me as to the way forward. He just agreed with me that the app should no longer be available. After a short silence, he ended the call. I called back twice and the phone was not answered.

The order was never delivered, and even now, at 01:55 on 27/08/2022, the order status still remains as it was on 26/08/2022 after 19:00.

I demand my money back and will definitely be sharing this disastrous experience via social platforms."

This was an e-mail I sent to their support e-mail address... Surprise, surprise... I received a response immediately:

"Address not found Your message wasn't delivered to *** because the address couldn't be found, or is unable to receive mail."

The customer service number is for Scoot, whom they no longer use for delivery.

I cannot screenshot the order from the app because it doesn't allow screenshots.

I know which store was supposed to get the order out. I plan on going there to get my money back because R287.60 isn't pocket change.