Mcdelivery get people that understands what is being said

Order from mcdelivery driver called me and I gave him direction he could not understand a word I was saying firstly he then decided to go back to the office without delivery my food and I had to leave the office I was then informed later that night that I won't get a refund cos I gave the wrong address and it cheesed me off as they have delivered to that address before they then review it again and notified me payment will be made. No sorry nothing lame service