1 reviews | Active since Aug 2016
McDelivery Delayed Deliver ( Waiting for food 2 hours and 33 minutes )
<p> On the <strong>25/10/2016</strong> I placed an order with McDelivery at <strong>12:33</strong> ( I was advised that delivery will be made <strong>30-45Minutes</strong> after order has been places). After <strong>45 Minutes</strong> have passed I then phoned McDelivery and enquired about my food order. The lady at McDelivery advised me that my order has not left the store they are waiting for a driver. I then phoned <strong>McDonald's Sunninghill (Chili On Top)</strong> to enquire about the food order made. The lady advised me that they are waiting upon a driver and my food will be arriving soon. <strong>1 Hour and 20 Minutes</strong> has gone by and I then phoned again to enquire about my food order. I was assisted by another employee at the branch, he advised me that they are aware of my food order it will be comming they really appologise for the delay. I then ased if the food was prepared can I not rather come and collect the food myself. He kindly advised me that the driver is on his way and that they will be delivering my food. I then waited till <strong>14:15</strong> and phoned the branch again as this is really <strong>PATHETIC</strong>! I've been waiting <strong>2 hours</strong> for a food delivery that was suppose to take <strong>30-45 Minutes</strong>. I ased the store manager what they going to do about this as Im really dissatisfied with the service delivery... *********** as the store manager is she asked ME, what must she do?? I mean really, how can a store manager ask a customer what the customer wants the store manager to do.. I really think this was the last time I've ever ordered at McDonalds! Your staff is ***********! Your delivery service is <strong>PATHETIC!</strong> After waiting <strong>2 Hours and 33 Minutes</strong> McDelivery has arrived with the food. This is one hell of a way to treat customers!. </p> <p> </p> <p><strong>I have the slips to prove my above related complaint! I really hope you take this matter serious and it does not fall upon deaf ears and that you take customer related complaints serious! Afterall we are the ones paying your salary!!!! </strong></p> <p> </p> <p><strong>Order Number: 380-25/10/2 ********** </strong></p> <p> </p> <p>Regards, </p> <p>David Bezuidenhout</p>