McDelivery!!

<p>McDonald's delivery system is ridiculous. I don't know if this is a problem with McDonald's Kempton Park only or what. When we order online for delivery, the time they promise is not the time they deliver. They are late! I'm talking a minimum of 15 minutes which was yesterday's time, to a maximum of about 3 hours late which was the other time we ordered. The worse part is that when you "track your order" on their website, it shows that the order has been delivered! Which means that the website only confirms delivery based on the time that they promised to deliver, NOT THE ACTUAL TIME THEY DELIVERED! This is the third time this happens. The first two times, I contacted McDonald's direct to complain and all I got was a phone call from the manager to apologize instead of an improvement in service! There are many things that are wrong with the delivery system at McDonald's Kempton Park, but for now I'll address the one I'm fed up with. This is really dropping McDonald's standards and is causing distress on our side. We can't be waiting for food at a specific time only to be disappointed. It means McDonald's can't be depended on for "FAST FOOD"! I don't want a phone call to apologize! I want change! "I'm truly sorry ma'am for the trouble caused", they say. How do they show that they are sorry? They do it again! The service they give is purely ridiculous!</p>