Mc donalds Linton grange/uber eats

Orderd food through uber eats,from mc donalds Linton grange,order never came they dint even show the driver but they took the money from my husband's account,order is being prepared for more than an hour,decided to drive down to find out why our money was taken but no food all that the lady said was she can't help us even showed her proof of receipt,never experienced this but you suck,you will be hearing from us again