MC DONALDS JUST HANDED ME TERRIBLE CUSTOMER SERVICE, ON A SILVER PLATTER.

Mc donalds honestly has the WORST delivery system, ever! this is the second time this has happened!

I placed my order at 13h20, and the app said my order would be delivered at 14h10.

I literally walked to the gate of my workplace and waited for over AN HOUR.

I called in THREE times to track the order with no assistance from the call center agents, because "they don't have the drivers number". on all 3 occasions, I was told that my order is 5-10 minutes away. for a whole hour. its unbelievable! when I called to cancel the order I was told to wait for the driver, waste even more of my time, then only turn him away.

the driver finally arrived when I had already left. he send me FIVE Please Call Me's instead of calling me, as it usually happens with deliveries! he said it was because Mc Donalds doesn't give him airtime to call customers. the most unprofessional driver I've come across.

the call center agent asked me to also wait because the driver needs me to sign something. he didn't even have a pen, and top of that had the audacity to ask me to go back into my office, to get a pen FOR HIM to do HIS job!!

MC DELIVERIES JUST HANDED ME THE WORST CUSTOMER SERVICE IVE EVER RECIEVED! IM SHOCKED! AND NOT ONE OF THE PEOPLE I SPOKE TO APOLOGISED. ITS RIDICULOUS

MC DONALDS! SORT OUT YOUR DELIVERY SYSTEM BEFORE MAKING IT AVAILABLE FOR CUSTOMERS TO YOUR USE.