Mc Donalds Jeffreysbay

Dear McDonald’s Management,

I am extremely upset about the service I received this morning. At 06:30, I placed an order for breakfast. According to the signage on your doors, your store opens at 06:00. However, when I arrived at 06:25, the doors were still locked while staff were visibly standing inside talking.

When I eventually placed my order and paid, the cashier told me that they had not yet started preparing breakfast — this already 30 minutes into their shift. Does this mean that staff wait for the first customer before they start preparing items like hash browns and Mc****ins? This is unacceptable.

Before paying, I specifically asked the cashier how long my order would take, and she assured me it would be about 5 minutes. I waited until 06:44, but when I followed up, I was told they were still waiting on the ****ins. This is unreasonable.

Due to work commitments in Humansdorp, I could not wait any longer and had to leave without receiving my order — meaning I started my day without the breakfast I had planned and paid for. Had I been told upfront that it would take 15 minutes or longer, I would not have placed the order at all.

I am deeply disappointed with this experience and hope you will take action to ensure that other customers do not face the same issue.