Mc Donalds customer service

Mc Donalds Waterstone, Somerset West. They always have a problem with ice cream. either no cones, no ice cream, it happens a lot at that Mc Donalds. Somerset Mall branch also has ice cream shortages. I know we are in South Africa but service to the customer is what makes a business great. Mc Donalds need to spend time investing in their staff. Training, getting order right. timing of orders. Staff Etiquette is important right down to the lowest person of your staff member. I feel because it is BBEEE owned company we can drop standards. Come guys make your name great again. I saying this because I witnessed a woman of color fighting with the staff because the staff member was giving attitude.